Privacy Policy

Who we are

Thermo Home Services operates in heating oil delivery and related technical and hygiene services across Attica. Registered address: 139 Fylis St, Ano Liosia, 13342, Greece. GEMI number: 193399501000. Telephone: 211 013 3355 and 690 782 8727. Email: [email protected]. Website: https://thermohomeoil.gr.

This policy explains which personal data we collect through the website and through telephone orders, why we collect it and what rights you have.

What data we collect

When you place an order or send us an enquiry, either through the website form or by phone, we collect the details you give us:

• Full name
• Contact telephone number
• Email address
• Delivery address, area and postcode
• Order details, such as quantity, preferred date and any comments
• Invoicing details, if you ask for an invoice

The website does not require you to create an account and does not collect payment data. Payment is made on delivery, in cash or by card through a terminal.

Why we collect it

• To fulfil your order and schedule the delivery or the appointment
• To contact you about the price, the availability and the time of service
• To issue the legally required documentation
• To comply with our tax and other legal obligations

The legal basis for processing is the performance of our transaction, compliance with legal obligations and our legitimate interest in responding to your enquiries. We do not use your details for marketing mailings and we neither sell them nor pass them to third parties for their own purposes.

How long we keep it

Order details are kept for as long as tax legislation requires for the related documentation. Enquiries that did not lead to an order are kept for a reasonable period and are then deleted.

Who has access

Access to the data is limited to our staff involved in fulfilling the order, together with partners acting on our behalf, such as our website hosting provider, our email service provider and our accountants, strictly to the extent required.

Cookies

The website uses only technically necessary cookies for its operation and does not use advertising or tracking cookies. If analytics tools are added in future, this policy will be updated accordingly.

Your rights

Under the General Data Protection Regulation you have the right to access your data, and to rectification, erasure, restriction of processing, objection and portability. To exercise any of these rights, contact us at [email protected] or on 211 013 3355.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority, at www.dpa.gr.

Security

The website runs over an encrypted connection and we take reasonable technical and organisational measures to protect your data from loss or unauthorised access.

Changes to this policy

We may update this policy when the way we operate changes. The version in force at any time is published on this page.